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Return & Refund Policy

​RETURNS  & REFUNDS

  • We want you to be completely satisfied with your purchase from Rigit Fishing Gear . If you are not satisfied, we are here to help.

 

 

Eligibility Window

 

  • Standard Return Window: You have 15 calendar days from the date you received your item(s) to initiate a return or exchange.

  • Proof of Purchase: To be eligible for a return, we require a receipt or proof of purchase, which is typically your Order Number.

 

 

Condition of Returned Items

 

To be eligible for a refund or exchange, your item must be:

  • Unused and Unworn: The item must be in the same condition that you received it.

  • Original Packaging: Returned in the original packaging with all original tags, instructions, and accessories included.

  •  Items must be free of pitting , scratches , or stains.

 

 
Items Exempt from Returns

 

The following items are considered Final Sale and are not eligible for a refund, exchange, or store credit, unless they arrive damaged or defective:

  • Gift Cards.

  • Clearance or Sale Items: Any item marked as "Final Sale," "Clearance," or discounted at  15% or more .

  • Personalized/Customized Items: Products that were customized or made-to-order specifically for you.

 

How to Initiate a Return

 

To start a return, please follow these steps:

  1. Contact Us: Email our Customer Support team at Rigit@rigitfishing.com with the subject line: "Return Request - Order # 

  2. Provide Details: In the email, please state the item(s) you wish to return and the reason for the return.

  3. Return Authorization (RA): We will review your request and, if approved, will provide you with a Return Authorization (RA) number and detailed shipping instructions. Items returned without a valid RA number may be rejected.

  4. Shipping: Securely package the item(s) and ship them to the address provided in the instructions.

 

Return Shipping Costs

 

  • Our Error (Damaged/Defective/Wrong Item): If the return is a result of our error, we will cover the return shipping cost and provide you with a pre-paid return label.

  • Customer Error (Changed Mind/Sizing Issues): If the return is due to a change of mind or customer selection error (e.g., wrong size/color), the customer is responsible for the return shipping costs.

  • Restocking Fee: We DO NOT charge a restocking fee.

 

Refund Process

 

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10-15 business days.

  • Deductions: The refund amount will cover the cost of the returned item(s) only. Original shipping costs are non-refundable.

 

Late or Missing Refunds (if applicable)

 

  • If you haven't received a refund after 15 business days, first check your bank account or credit card statement.

  • Next, contact your bank or credit card company, as it may take some time before your refund is officially posted.

  • If you’ve done all of this and you still have not received your refund, please contact us at Rigit@rigitfishing.com.

 

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